Refund & Cancellation Policy

Effective October 27, 2026.

This policy applies to campaigns sold by Iron Bridge Digital LLC, operating as SubmitCrew, 30 N Gould St, STE R, Sheridan, WY 82801, USA.

Before work begins

You can cancel for a full refund before your product brief is approved and work has begun. If no directory submissions have been sent, we also refund the full campaign fee, including when preparation has begun. A campaign request without payment has nothing to refund; email us to close it.

After submissions begin

You can cancel the remaining work. We refund the campaign fee in proportion to the number of submissions not yet sent:

Refund = campaign fee paid × unsubmitted directories ÷ purchased submission count. We round to the nearest cent and subtract any refunds already issued. For Premium, the purchased submission count is 100.

Example: you paid $99 USD for 30 submissions and 10 were actually sent. The remaining 20 are refundable: $99 × 20 ÷ 30 = $66 USD. Preparation, a blocked or skipped task, or an unsuccessful attempt that was never sent does not count as a completed submission for this calculation.

What a directory rejection means

A correctly performed submission remains delivered work if the directory rejects it, delays moderation, later removes a listing, or provides no traffic or SEO benefit. Those outcomes alone do not qualify that submission for a refund. We do not guarantee publication, rankings, backlinks or traffic. If we did not perform the purchased work correctly, contact us so we can correct it or refund the affected portion.

Premium replacements and listing fees

Premium directories do not require a mandatory listing fee. If a directory closes, introduces a fee or stops accepting submissions during your campaign, we replace it with a comparable directory from the Premium list or refund that unsubmitted submission using the same proportional formula. You are not required to pay an extra listing fee.

How to cancel or request a refund

Email support@submitcrew.com from the email used for your order. Include your order or project reference and say whether you want to cancel the remaining work. Do not send card numbers, passwords or private access links. We stop new submissions when we receive your cancellation; submissions already in progress at that time will not reduce the refundable balance.

We review the campaign record and confirm the submitted count and refund calculation by email. We process eligible refunds within 5–10 business days after receiving enough information to identify and verify your order. Refunds go to the original payment method through Stripe. Your bank may take additional time to display the credit. Business days mean Monday–Friday, excluding US federal holidays.

Delivery issues and your rights

If we cannot fulfil the agreed scope or timeline, you can accept a revised plan or cancel the unsubmitted portion using the same calculation. There is no recurring subscription to cancel. Separate directory fees, if explicitly agreed, are subject to the applicable directory's terms; we will explain them before you incur them. This policy does not limit mandatory consumer rights or remedies for non-delivery or misrepresentation.

See our Terms of Service and contact details.